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Conference Agenda
Maximising
Casino Revenues in the 21 st Century - Strategies for success
in the European Land-Based Casino market
Day 1 | Day 2
European
Casino Summit, 6 December 2025 Programme |
| 9:00
Welcome and Introduction |
| 9.15 Finding favour
with the regulators |
A
briefing on how upcoming changes to gambling laws - from marketing
to licensing, player protection, money laundering activities
- will impact the casino business, including remote operations
- Understand how your property can operate within legal
requirements and find favour with regulators
Moderator:
Philippe Vlaemminck, Founding Partner, Vlaemminck
& Partners bvba, Lawfirm
Hilary Stewart-Jones,
Solicitor, Berwin Leighton Paisner
Thibault Verbiest, Attorney at the
Paris and Brussels Bars partnered with ULYS
Law Firm
Roger Parkes, Remote
and Technical Advisor, UK Gambling Commission |
10.00 The destination
casino: Designing casinos to dominate the
competition |
|
Steve Karoul is recognised throughout the world today
as one of the leading Casino Marketing professionals
in the industry. The former Vice President of
Casino Marketing at Foxwoods, the biggest casino in
the world based on gambling floor space, Steve shares
his experience of designing casinos that dominate the
competition and boost your bottom line. |
- Learn how you create a tangible value for your customers
and tweak bottom line profitability
Steve Karoul,
President & CEO, Euro-Asia Consulting;
Ex Vice President of Casino Marketing,
Foxwoods Resort Casino, Connecticut, USA
|
10.45
NETWORKING BREAK |
| 11.15
Improving Sales, Customer Service and Marketing Skills
Using Cutting Edge Research
|
|
This presentation
will highlight how casino properties can limit staff
turnover and invest in create positive, loyal and creative
employees
This session will focus on how casinos
can tap into their staff to improve customer services the
fun and easy way!
Martin Baird,
CEO, Robinson & Associates, Inc
Guest Service
Excellence |
12.00 European Casinos and the law |
|
This session will briefly discuss the latest EU
legal frameworks on casino gaming
- It will assess major and upcoming European
and national policies for casinos, especially internet casinos,
and will outline how casinos can ensure the best possible
chance of survival in a constantly evolving regulatory
environment
Thibault Verbiest
Attorney at the Paris and Brussels Bars partnered with
ULYS Law Firm |
|
12.50 Lunch : Like what you see? |
| 14.00
TECHNOLOGY TRACK: Server-based gaming - it's
not a matter of when, but how |
|
Get a grip on how Server Based Gaming will revolutionise the
casino floor, player experience and the systems you will need
in place to make it work
- What steps must a casino operator have in place in order
to migrate to server-based gaming?
- How much of an impact will server-based gaming and downloadable
slots have in the casino property and what are their primary
goals (enhance the customer experience with value-added
applications/ increase casino profits / lower expenses for
example)?
- With server based gaming in place, how can casinos maintain
the energy and liveliness of the gaming floor and ensure
they do not lose its personal, human interaction with customers?
Presentation by:
Martin Britton,
CEO, Cyberview Technology
Followed by panel
discussion with:
Moderator: Steve
Donoughue, VP of Gambling Strategy, Cantor
Gaming & Wagering & ex CEO of The
Gambling Consultancy
Nigel Owen,
Technical Compliance Inspector, UK
Gambling Commission |
| 14.45 Gaming technology
innovations and the impact on your property |
| Join
this exclusive discussion to get the low-down on top-performing
technologies that are ready to make the biggest revenue impact
on your casino operation
- Get the latest on how security technologies are helping
the Casino properties fight back against the cheats
- New technology : New profit opportunities: Understand
how emerging gaming technologies has helped extend the player's
gaming experience and increased the property's operational
efficiency and profitability
- Find out how customer tracking and profiling technologies
can help your casino create value and add bottom line profitability
Discussion chaired by:
Steve Donoughue,
VP of Gambling Strategy, Cantor Gaming & Wagering
& ex CEO of The Gambling Consultancy
Matt Allen,
Sales Director, ID Technology Group
René
Lindsen, President & CEO, Swiss Gaming
Corporation
|
|
15.30 Networking Coffee Break |
| 16.00 The impact of EU competition
law for the development of the European Casino industry |
|
This session will
address all the legal aspects of competition law from the
concentrations (M&A) to anti-trust applications in the
gambling and casino sector
- Competition law is now frequently being used as an instrument
to challenge monopolies in the gaming sector, especially
with reference to alleged abuses of dominant position(s);
Join this session to uncover the impact (EU and US) competition
law is having on the European casino industry
- Find out why mergers and acquisitions, competition law
[both in the EU, the US and at national level] has become
more relevant due to a certain consolidation in the gaming
sector
- Get the latest update on state aid in the European casino
industry
Geert A. ZONNEKEYN,
Advocaat
Partner, VLAEMMINCK & PARTNERS bvba |
| 16.30 The future
of gambling in the EU - the regulatory questions for land-based
casinos |
| Philippe Vlaemminck
has been involved in EU law and gambling (including in
all court cases at the European Court of Justice) for
more than 20 years. This talk will provide an in-depth
perspective of difficulties and problems every land-based
casino has to face |
This session will
address the different aspects of EU law related to gambling,
including:
- Internal markets
- Competition law and M&A
- Police & judicial cooperation
- Trade & WTO ( including the Antigua case)
Philippe
Vlaemminck
Founding Partner, Vlaemminck
& Partners bvba, Lawfirm
|
17:00 NETWORKING
PARTY & THE INDUSTRY POKER TOURNAMENT |
|
Join
peers from across the entire gaming, gambling and casino industries
at the industry's premier networking party!
|
| Close of Day One |
Day 1 | Day 2
Back To Top
European
Casino Summit, 7 December 2025 Programme |
9.30 European
Gambling markets in turmoil? |
Identify
the major threats for the European casino market in the next
three years
- PLUS a case study on on-going changes to the casino business
in Germany, including:
- new competition
- public apprehension of gaming
- shifts in jurisdiction
- upcoming legislation
- capital background
- consumer protection
Matthias
Hein, Managing Director, Spielbank SH GmbH |
10.00 Marketing
is not enough any more! Military marketing tactics
in the dynamization of the European Casino market |
Join
this exclusive talk to understand how military and industrial
strategies can be used in the casino industry
- Marketing, architecture, HR and technology are effective
weapons which do not guarantee the victory over a competitor
or the dynamization of a casino.
- Get exclusive insight into how casino managers and executives
are reaping rewards from the application of military and
industrial strategies to casinos - a new and essential approach
to property management
Eric Bidault, Managing Director, Think
& Do International |
10.
30 NETWORKING BREAK |
| 11.00 The challenges
of marketing casinos in a pan-European environment |
| Hermann
Pamminger, Head of Corporate Relations & Customer
Care at Casinos Austria International, will look at
the issues and challenges involved in marketing casinos
in a pan-European environment. |
Casinos Austria International is
a leading player in the global casino industry and offers
a unique portfolio of casino consulting, development,
management and investment services. The company currently
operates 75 casinos in 18 countries, including casinos in
10 European countries.
- Get an outline of the main challenges facing operators
in the European marketplace ( e.g. regulation, competition
and national identities)
- Find out more about how best to market casinos in Europe
Hermann
Pamminger
Head of Corporate Relations and Customer Care
Casinos Austria International
|
11.30 S U P E R C A S I N O S :
Friend or Foe? |
Super
Casinos - There's one coming near you!
An opportunity to
reflect and comment on the the current and prospective situation
regarding regional casino development in the UK, including:.
- How casino business can harness the potential of a mixed-use
casino as a marketing magnet
- How investors can make the most of available opportunities
from super casinos and the related risks, rewards and regulatory
restrictions
Marc W.
Etches, Director, Insight;
former Managing Director, Leisure Parcs, Blackpool |
| 12.00
Social responsibility in gaming: An academic's view |
Having a Responsible
Gaming policy is one thing, implementing it successfully and
without it impacting on game the casino floor is quite another.
This session outlines
how the casino market can balance the economic benefits and
socio-political impacts of gaming and voluntarily demonstrate
social responsibility needs are balanced against financial
and operational considerations
Mark Griffiths
Professor of Gambling Studies
Nottingham Trent University
|
| 12.20 Responsible approach to gambling
|
|
This session will
outline how changes to specific casino laws will impact a
property's ability to perform security checks and adhere to
responsible gaming policy
- How can a property manage its responsibility to monitor
addictive behaviour and act accordingly
- An outline of the changing face of addiction in the gambling
world
Geoffrey
Godbold OBE
Chief Executive
Officer
GAMCARE |
12.45
NETWORKING LUNCH
Like what you see? REGISTER NOW for your discount! |
| 14.00
Focus on Switzerland
5
years of Swiss Gaming Act: Winners & losers in a
competitive market
An
outline of the high- and lowlights of the Swiss legal and
regulatory act
Switzerland has the highest percentage ratio of casinos to
inhabitants!
- Identify some of the reasons why
certain casinos are successful whilst others fail
- Get an outline of the advantages
of implementing a "Risk Management programme”
Yves
R. Montandon, Director, Think & Do Switzerland
|
| 14.40
Focus on the U.K.
Find
out how conducive an environment the U.K is for gaming
This
session outlines the current legislative and regulatory structures
for casinos in the UK and gives insight into the necessary
framework/ structures already in place
Nick Hawkins, Barrister, Harris Hagan
|
15.00 Next generation gaming:
Maintaining global competitiveness in a changing gaming landscape |
| Identify
the keys to establishing a sustainable competitive advantage
in any casino market!
- Find out how you build service delivery through employee
training; create a healthy working environment
- Identify the true importance of incentive design, market
research and customer relationship management
Steve Karoul,
President & CEO, Euro-Asia Consulting,
former Vice President of Casino Marketing, Foxwoods
Resort Casino
Martin Baird, CEO, Robinson &
Associates, Inc
Hermann Pamminger
Head of Corporate Relations & Customer Care, Casinos
Austria |
15:30
END OF SUMMIT |
Day 1 | Day 2
Back To Top |
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